Brisbane's best natural cleaning service

Help is on the Way

Getting Started, Our Service, Trust, Security & Safety

Getting Started

How do I create an account with The Naturally Clean Co?

When you book we will create an account for you automatically. All you need to do is choose a password and you’re good to go. If you’d like to create an account without booking there’s a cheeky back door at this link https://thenaturallycleanco.launch27.com/signup. Once you get there follow the prompts and you’re good to go!

How do I book?

Click on the Book in 60 Seconds button and you’ll be guided through the booking process.

Or call us on 1800 331 745

What’s with the email popup when I try to book?

We’re currently undergoing construction of our website and systems. This enables us to still take bookings and provide outstanding service while we get things set up.

Update: We’ve fixed this bad boy! If you’re still having trouble please let us know HERE.

It’s not as streamlined as expected. What’s going on?

We’re in beta testing stages! We’re currently undergoing construction of our website and systems. This enables us to still take bookings and provide outstanding service while we get things set up. We love to hear your feedback so drop us a line.

Line drops through HERE!

Do I need to supply anything?

Electricity for our vacuum’s and water for our buckets. We provide everything else. If you have a special request that may require specialised equipment, please let us know so we can arrive prepared.

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Contact Us Here

Do you service my area?

Depends where your area is. As a general rule we service anywhere within 30 minutes of Brisbane CBD. Beenleigh to Caboolture. If you’re not sure get in touch and we’ll let you know. (Message Via Facebook here)

So what including in a standard cleaning service?

Standard cleaning involves cleaning a home.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

For a breakdown of what included head this way: What’s Included?

What does it cost?

Our premium home clean pricing is based on the amount of bedrooms and bathrooms you have. We use a fixed price system which means you pay for quality service regardless of the time it takes. We’re happy to give an estimate on time based on our experience though.

Want a more customised service? Choose our custom option for an hourly rate and we’ll happily work to your priorities with the allotted time 🙂

Our booking page will give you a pricing estimate. Feel free to play around with it for an obligation free quote.

Don’t see a fit that suits your needs? Let us know. We’ll work something out that you’re going to love!

Can I request other tasks or extras, you know, extras that aren’t on the extras options?

Request away! Just add a comment on the booking form or log into your account to add any requests or instructions you’d like added to your services. If it’s something we can’t do we’ll let you know as soon as possible.

Login HERE.

Our Service

How do I cancel my service?

You can cancel at anytime by logging into your account and cancelling your booking. Alternatively you can contact us directly:

email  hello@thenaturallycleanco.com.au

phone 1800 331 745

Please note that when we schedule your service we reserve that time in the day just for you, if you decide to reschedule or cancel a booking after 5pm of the day before your service you will incur a $50 service fee.

Amend your Booking HERE

I don’t want to cancel, I just want to reschedule my service.

That’s no problem at all simply login to your account and click on reschedule.

Or.. Give us a call on 1800 331 745

Please note that when we schedule your service we reserve that time in the day just for you, if you decide to reschedule or cancel a booking after 5pm of the day before your service you will incur a $50 service fee.

Login HERE.

What is the 1 hour window?

The 1 hour window has been allocated to give you an indication of when we will arrive to perform the service. It gives us enough time to get from previous job to your home and mitigate any dramas with traffic. We’ll always try to safely text you our ETA when we have a good idea so you’re not left wondering.

When will I be charged for the service??

You will be charged for the service once the service has been completed. You will receive an email confirmation with a tax invoice and you will also be given the opportunity to rate the service and the team that completed it.

Please note that on the day before service a pre-authorisation hold is made to your card. This is just a hold even though some banks may show this as a charge.  The final charge takes place after your service is completed.

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I really like the service that was provided and the team that provided it. Can I use them again?

We do everything we can to keep consistent teams for all of our clients. It helps us build trust an ensures you get the same level of quality and service every single time.

Don’t forget to rate your team and the service they provided!

Update: We’re working on integrating team preferences into your account!

I love the service you provided, if I tell a friend do I get a discount?

We’re happy to hear you love us… did someone say discount? Of course we like to reward our clients with discounts especially when they bring us new business. Please get in touch with us using the following email and we will arrange to have a $25 discount applied to your next service. We will even give your friend a $25 discount on their first recurring booking just to sweeten the deal.

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Trust, Security and Safety

Can I trust my professional cleaners?

Our cleaners are not just picked up in the street willy-nilly. We have a rigorous interview process which includes a sample of their standards of quality. All our cleaners pass a police check and are a good hard working locals just like yourself.

Do you run background checks on your cleaners before they come to my home?

Yes, all of our cleaners must pass a full background check before they are initiated into The Naturally Clean Co team.

What happens if something goes wrong during the service?

We’re here to provide the utmost quality of service to you. If something goes wrong, please let us know so we can make it right.

What is your 100% satisfaction guarantee policy?

If you’re not content with your clean will come back out and redo the job. If for any reason at this point you still would not recommend us to a friend we will refund your money. We’ve got a 7 day window on this folks.

So I can see your pricing is very basic and straightforward...what's the catch?

There’s no catch, our pricing is upfront and transparent. You choose exactly what you want and you know exactly what it will cost you before you book.

We’re here to provide a quality service with minimal impact to the environment that saves you time, not surprise you with hidden costs.

Are my billing details secure?

We use a level of security we like to call tri-securitops. Bad pun we know but rest assured we take security tremendously seriously.

We give you three levels.

First our booking page is protected by extended validation SSL. Secondly our booking form has it’s own layer of 256 bit security. Third, card transactions are processed by stripe ( https://support.stripe.com/questions/what-kind-of-security-does-stripe-have-in-place) and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  How’s that for serious?

Ready for a Clean Home?

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